At Bennett Valley Jewelers, we strive for 100% customer satisfaction. If for some reason you are not happy with your purchase, we do offer a nonrefundable merchandise credit or exchange within 30 days from the date of purchase. If the period of 30 days has lapsed since the date of purchase, a restocking fee of $50 will be applied.
We do NOT allow returns or exchanges for any items that were on layaway, special ordered, engraved, or custom made.
The following criteria must be met to qualify for an exchange:
– The item must be unworn and unused
– The item must not be damaged or scratched in any way
In order to ensure the above criteria has been met, all returned items are subject to inspection. If the listed criteria are not met, we reserve the right NOT to issue an exchange or store credit.
To return or exchange items purchased online, please visit our retail location and our staff will happily process your return or exchange for you. To complete your transaction, we require the original receipt or confirmation email as proof of purchase. If the item meets the exchange criteria provided above, and passes our return inspection, an exchange or credit in the full amount of the order will be awarded, with the exception of a $50 restocking fee.
If you are unable to visit our retail location to make your return or exchange, please email us at firstname.lastname@example.org to arrange shipping accommodations.
2700 Yulupa Ave Suite 18 Santa Rosa, CA 95405